1. Information We Collect

• Personal Information: Name, address, contact number, email ID, KYC documents (Aadhaar, ID proofs).
• Service Information: CAF details, service preferences, payment history, billing records.
• Technical Information: IP addresses, device details, browsing activity (where required by law).

2. How We Use Information

• To provide and manage cable, internet, and related services.
• To verify your identity and process KYC documentation.
• For billing, payments, and customer support.
• To improve our network quality and customer experience.
• To comply with legal and regulatory obligations.

3. Sharing of Information

• We do not sell or trade your information to third parties.
• Information may be shared with Regulatory Authorities (DoT, TRAI, CERT-In, Police, etc.) if legally required.
• We may engage third-party vendors (billing, support, maintenance) who are bound by confidentiality obligations.

4. Data Security

We adopt appropriate security practices to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain subscriber data as long as it is necessary to provide services and as required by law. Upon service termination, data may be retained for compliance and audit purposes.

6. Subscriber Rights

• Access and update personal details by contacting customer care.
• Request correction of inaccurate or incomplete information.
• Seek clarification on how personal data is being used.

7. Cookies and Tracking

Our website may use cookies or similar technologies to enhance your browsing experience. You can choose to disable cookies from your browser settings, but this may affect website functionality.

8. Policy Updates

We may revise this Privacy Policy from time to time. Updated policies will be published on our website with the effective date. Subscribers are encouraged to review the policy periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: wecare@maulinetwork.com
• Phone: +91 9324948309
• Address: Ground floor, Baburao Wange Chawl, Jain Mandir Road, Malad, Tanji Nagar, Kurar Village, Malad East, Mumbai, Maharashtra 400097